| Designation | Code | Office | Residence | Fax |
|---|---|---|---|---|
| GMTD | 621 | 2250000 | 2241000 | 2242600 |
| DGM (A&P) | 621 | 2241000 | 2226690 | 2227790 |
| CAO / I.F.A | 621 | 2210600 | 2255680 | 2210800 |
| DE (Admn.+Comml) | 621 | 2221110 | 2287800 | |
| DE (Planning) | 621 | 2215520 | 2231460 | 2212350 |
| SDE (Admn.+Legal) | 621 | 2212500 | 2266930 | |
| SDE (Planning ) | 621 | 2210820 | 2287170 | |
| SDE (Operation) | 621 | 2221370 | 2267470 | |
| SDE (Commercial) | 621 | 2220460 | ||
| SDE (T/S) | 621 | 2217320 | 2213550 | |
| DE OCB Ratwara | 621 | 2278800 | 2235790 | 2279900 |
| SDE (Ratwara | 621 | 2276970 | 2270080 | |
| DE Rural | 621 | 2265300 | 2231460 | |
| SDE (Group-I) Muzaffarpur | 621 | 2264800 | 2275510 | |
| SDE (Group-II) Muzaffarpur | 621 | 2265000 | 2250370 | |
| SDE SDCA Motipur | 6223 | 233000 | 2250300 | 233100 |
| DE (E-10B) | 621 | 2248890 | 2235790 | 2248330 |
| SDE Tax | 621 | 2220000 |
2221960 | 2218900 |
| SDE Transmission | 621 | 2220110 | 2276890 | |
| SDE C-DOT Muzaffarpur | 621 | 2210000 | 2217660 |
FROM:
Dr. Anil Kumar Sinha,
Road No. 4,
Juran Chapra, Muzaffarpur.
To:
The GMT,
BSNL,
Muzaffarpur.
Suject: Non functioning of Telephone No. 2219832 & refernce to Bsnl circular Ad,in compliance to TRAI Regulation2007(3 of 2007 implmentation)
Sir,
With great distress and anguish I have to say that :
My phone No. 2219832 is regularly developing snag since last 3 months.
I have noticed it is due to short circuit & occurs between 8 PM to 9 PM.
On complaint in the office of SDO Phones, it takes about 15 to 20 days to rectify the snag,& this also on several pursuation.
Last happenings on 20.05.12,line stored on 12.06.12 again snag on 20.06.12,complaint to SDO phones on 21.06.12.
Yet no step has been taken.
Land line so vital service, not getting proper attention, shows lack of co-ordination and accountability.
In light of TRAI regulation2007( Ad. Published in Newspaper on 05.09.07 ), I made call to SDO,phones regading my complaint but actually phone is never responded.
My request is to get thorough check up of connecection with 98 to detect the problem of regular short circuiting & that is in fixed time & period.
I am myself heart patient and can’t take much exertion & land line is Emergncy Sevice for me.
Your kind attention is desired to ameliorate this plight for ever.
More over I have deeprooted relation with BSNL as my father was Chief Accounts Officer , Telecom. Dept and myself was Medical Officr I/C, Post & TelegrphhDispensary, Gaya, from 1975 to 1978.
Such response from BSNL hurts me.
With thanks,
Dr. Anil Kumar Sinha